Sustainable businesses: a demand led rising trend There is an ever-growing trend of companies becoming sustainable. HSBC’s ‘Made For The Future’ report shows that almost half of UK companies are planning to increase their environment-related spending by Summer 2021. 96% of businesses included in the research said that theyContinue Reading

  Customer experience is redefining the rules of business practices, but are business leaders listening? What is customer experience? Customer experience is the internal and subjective response a person has with any direct or indirect contact with a company. Direct is when the experience has been initiated by the customer,Continue Reading

  JMS Interiors director, Jeff Serlin, has over 40 years of experience in the manufacturing and supplying of furniture and furnishings for the hospitality sector, and is known within the industry for providing second-to-none customer service. He uses his vast knowledge and experience in interior design and the hospitality industryContinue Reading

This week, we spoke with the wonderful Qraft Lighting, who specialise in luxury bespoke lighting for hotels… What is the inspiration behind Qraft Lighting, and how did the journey start? We started off as a small group friends in the industry (designers and engineers) and we came together recognising that the processContinue Reading